A long-standing leader in cancer care, Memorial Sloan Kettering (MSK) has begun building its new outpatient facility in a way that can become a paradigm for cancer care in the world. 21st century Realizing design and technology are central to achieving that goal, MSK exploited ICrave (New York) to lead the experience design strategy at David H. Koch Cancer Care Center in Manhattan, previously collaborated with MSK’s Josie Robertson Surgical Center in New York.
Together, organizations begin a mission to reinvent the way people experience cancer treatment in a 750,000-square-foot, 25-storey project, completed in January 2020. The team begins by testing. experience at every turn and a myriad of ways that patients – as well as their families and their caregivers and medical staff – can have a better, more effective experience.
That’s all the more important given the sheer amount of time patients and their support network members will spend on-site, inspiring the team to design a project that will help all building users spend Better use that time. Here are four ways outlined at the David H. Koch Cancer Care Center, ideas that can inform other healthcare settings.
For the patient to choose
The main focus of the project was to provide the patient with more control in times when the control seemed out of their reach. To do so, buildings are designed into three distinct types of floors: Restoration, Recreation and Activation. These models were then repeated in triplets throughout the building, so there are no patients more than a few stories away from each person. Those distinct environments represent different engagement styles, sound quality, visual connection and discovery. For example, the Restoration floors have a small library, meditation huts and intimate seating for private chat. The Activation and Recreation Floor provides a more open environment where patients are encouraged to meet, explore, and engage. The entertainment floors add a cafe with kitchens and large islands for gathering as well as flexible spaces for practice classes, while the Activation floor offers games and puzzles at shared tables and there are community-oriented reception areas.
With the goal of allowing patients to spend the usual waiting time towards something more efficient, personalized real-time location system (RTLS) technology helps get there. Thanks to RTLS, both the patient and the caregiver are no longer tied to a particular clinic or area of a hospital. Technology will warn them when an appointment begins instead they are waiting for a name to be called.
Serve the needs of employees
A supported health worker leads to a more efficient and effective team. Considering the building’s role in the lives of doctors and nurses, the project team tackled everything from changing night shifts at a 24-hour facility to room design planning. can accommodate both collaborative discussions and private chats.
Through the ICrave study, MSK staff members share how they must prepare to dedicate themselves to supporting patients undergoing cancer treatment. The design team thought of this as “combining” and creating spaces where that process could take place. Employees also need space to relax, both physically and emotionally – areas that react to the fact that someone can be a great nurse, but they’re also a parent. need to find a way to get kids into practice football. Therefore, it is important to create a space that caters to all of these different mental states while also allowing community and close friendships to flourish.
For example, the main staff lounge on the 10th floor is divided into different types of seats, with the understanding that it needs to operate differently for each individual as well as throughout the day. The space is flexible enough for quiet moments, chatting with nurses or birthday gatherings around the kitchen island. Then, on the 6th floor, the lounge is adjacent to the main meeting room and the coffee shop, where employees can enjoy a more relaxed, casual area that promotes communication between industries.
Family care support
One group of people often emphasized in the design of a cancer center is the network of family members, friends and other caregivers who also spend a lot of time in the facility. They come to eat together, celebrate birthdays and holidays, and long visits. For that reason, the family areas at the David H. Koch Cancer Care Center are considered fireplaces and are used by larger groups for any occasion. These gaps are intentionally placed in the corners of each patient floor near the entrance. By shifting the compartments of the device to fit the heater, all who enter the appliance are immediately greeted and then visually connected to it, building awareness of common utility. This space also supports the patient’s desire to spend time with loved ones as usual. For example, ICrave’s research with MSK led to the concept “I’m not just a patient; I am also a mother, father, older sister, etc. ”The fireplace allows patients to spend special moments with loved ones and support their resilience during recovery.
Additionally, the team created spaces in the inpatient room (the facility has one floor for inpatients) —a small wall-mounted desk so caregivers can easily work or fill out. forms. Another solution has been integrated into the hallway, where nooks with seats are created to serve as caregiver contact stations that visitors can use when asked to wait outside inside. medical treatment period.
While thoughtful solutions are needed for every single building user, it’s important to realize how design can aid interaction and collaboration between all teams spending time there: Patients, caregivers, doctors and staff. The experience design goal is to create a facility where all of these groups will feel welcome and the barriers that normally exist between them are removed. In some cases those barriers can be physical, such as removing desks to induce multiple interactions between patient and staff upon check-in. In others, those hurdles could be a lack of warmth and hospitality that make it difficult for people, this has been addressed through smart lighting, cozy furniture, and a program. New art, among many other things. In the case of MSK, the organization has led the way in cancer research and treatment, so the goal of The David H. Koch Cancer Care Center is to lead a change in the way that spaces Cancer treatment can be experienced for everyone.