When operating a fleet of commercial vehicles, there are always areas where the business can improve. In some cases, identifying these areas can be a tricky part, and this is where technology like vehicle tracking can play an important role. Improvements that can be made can benefit both customers and employees and ultimately make a significant difference to a company’s productivity.
There are a number of areas that business vehicle tracking can help improve the performance of a company with a commercial fleet. These include employee safety, customer service and operating costs, and these areas will be expanded below.
Safety for employees
An important area for any company, and especially those that operate commercial fleets, is employee safety. When using commercial vehicles, employees face the risk of road accidents related to what could be a very large vehicle. Making sure their employees are as safe as possible on the road requires businesses to take steps to monitor both vehicle maintenance and the way they drive.
Vehicle maintenance plays an important role in employee safety. From key safety factors like braking to other minor factors like making sure the tires are properly inflated, they all play an important role in keeping commercial drivers safe on the road. .
Car maintenance supervision is often based on pen and paper and the driver is just as responsible as anyone. Thanks to a computerized system, fleet managers can now track maintenance needs, schedule inspections and work on vehicles when needed, to cause as few disruptions as possible and keep them safe driver.
While on the road, it may seem difficult for businesses to keep their drivers safe, but through vehicle tracking, it’s entirely possible. By installing the in-cabin training system, drivers can get direct and immediate feedback on actions that are deemed dangerous and could put them and other drivers at risk. Strict braking, acceleration and cornering, along with speeding, all increase the risk of an accident on the road.
Through audible and visual warnings, drivers can self-adjust their driving actions and reduce the number of times these dangerous actions occur each day. As a result, these cab systems are helping to keep the driver and other road users safer, which is beneficial for everyone.
Keeping customers happy is the way any business will be successful in the long term. For businesses with commercial fleets, they often engage with customers related to supply chain, delivery or service provision. In all of these areas, there are two main ways to improve customer service.
First, information is important. Given the amount of items we all buy online today, and especially over the past 12 months, we can understand the frustration of being left with vague and unnecessary delivery times. . Being told something or someone is coming at any time within 6 o’clock can make it difficult to plan the day. This can make things more difficult for businesses if deliveries make up part of the supply chain or you’re waiting for someone like an engineer to help get part of your business running again.
By using vehicle tracking technology and having access to the exact direct location of every vehicle in a commercial fleet, businesses can provide additional arrival times for updates and guest notifications. items on any delays so they can plan accordingly. Keeping customers up to date with accurate information is a great way to improve customer satisfaction and service.
Another important area when it comes to customer service is improving the service they receive. For businesses with commercial fleets, vehicle tracking can be useful in this area as it can improve fleet productivity. The route that the business vehicle takes is crucial to this.
To increase productivity, fleet managers need their vehicles to be as efficient as possible and ensure they are on routes that allow them to reach their destination quickly. This means no need to sit in traffic and hold customers’ feet. While this is sometimes unavoidable due to unforeseen incidents or accidents, more efficient routes can be developed.
Using vehicle tracking, fleet managers can analyze route data to find areas that need improvement and plan routes more efficiently. Therefore, being able to reach customers faster and be able to reach more customers per day, which is also positive for the business.
Run a business It is not of any size a cheap process and there is a need for a commitment to continue to invest and support the business as it grows. When a business uses a commercial fleet, it faces unique operating costs such as fuel costs and maintenance costs that other businesses do not have. So how can vehicle tracking help in this regard?
As mentioned above, vehicle tracking can help fleet managers develop more efficient routes, but it also has a positive impact on fuel use. By spending less time in traffic when the engine is idling, fuel usage is reduced and fuel costs are therefore reduced.
When it comes to maintenance costs, commercial vehicles can be expensive to repair, and it can also disrupt the way a business works, affecting customers. By tracking maintenance needs, as mentioned, businesses can plan to address any disruptions caused by the planned work and reduce impact on themselves and the customer. . Furthermore, by closely monitoring vehicle maintenance needs, a vehicle that is less likely to fail unexpectedly can be more costly than solving a small problem before it develops into a major problem. .
Overall, vehicle tracking can significantly improve the performance of a business with a commercial fleet. Using technology available to businesses, such as vehicle tracking, different areas of activity can be analyzed and improved, benefiting both businesses and their customers.