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Unified Communication and Collaboration Market


TABLE OF CONTENTS

1 INTRODUCTION (Page No. – 42)
    1.1 INTRODUCTION TO COVID-19
    1.2 COVID-19 HEALTH ASSESSMENT
           FIGURE 1 COVID-19: GLOBAL PROPAGATION
           FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES
    1.3 COVID-19 ECONOMIC ASSESSMENT
           FIGURE 3 REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT G20 COUNTRIES IN 2020
           1.3.1 COVID-19 ECONOMIC IMPACT—SCENARIO ASSESSMENT
                    FIGURE 4 CRITERIA IMPACTING THE GLOBAL ECONOMY
                    FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF GLOBAL ECONOMY
    1.4 OBJECTIVES OF THE STUDY
    1.5 MARKET DEFINITION
           1.5.1 INCLUSIONS AND EXCLUSIONS
    1.6 MARKET SCOPE
           1.6.1 MARKET SEGMENTATION
           1.6.2 REGIONS COVERED
           1.6.3 YEARS CONSIDERED FOR THE STUDY
    1.7 CURRENCY CONSIDERED
           TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2018–2020
    1.8 STAKEHOLDERS

2 RESEARCH METHODOLOGY (Page No. – 51)
    2.1 RESEARCH DATA
           FIGURE 6 UNIFIED COMMUNICATION AND COLLABORATION MARKET: RESEARCH DESIGN
           2.1.1 SECONDARY DATA
           2.1.2 PRIMARY DATA
                    2.1.2.1 Breakup of primary profiles
                               FIGURE 7 BREAKUP OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, AND REGION
                               TABLE 2 PRIMARY RESPONDENTS: ENTERPRISE PERFORMANCE MANAGEMENT MARKET
                    2.1.2.2 Key industry insights
    2.2 MARKET BREAKUP AND DATA TRIANGULATION
           FIGURE 8 DATA TRIANGULATION
    2.3 MARKET SIZE ESTIMATION
           FIGURE 9 UNIFIED COMMUNICATION AND COLLABORATION MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
           FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 1 (SUPPLY SIDE): REVENUE OF UNIFIED COMMUNICATION AND COLLABORATION FROM VENDORS
           FIGURE 11 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 1 (SUPPLY SIDE): COLLECTIVE REVENUE OF UNIFIED COMMUNICATION AND COLLABORATION VENDORS
           FIGURE 12 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 2 (DEMAND SIDE): UNIFIED COMMUNICATION AND COLLABORATION MARKET
           FIGURE 13 MARKET SIZE ESTIMATION METHODOLOGY – (SUPPLY SIDE): ILLUSTRATION OF VENDOR REVENUE ESTIMATION
           FIGURE 14 MARKET SIZE ESTIMATION METHODOLOGY – (SUPPLY SIDE): CAGR PROJECTIONS FROM THE SUPPLY SIDE
           FIGURE 15 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 2 (DEMAND SIDE): REVENUE GENERATED FROM COMPONENTS (1/2)
    2.4 MARKET FORECAST
           TABLE 3 FACTOR ANALYSIS
    2.5 COMPANY EVALUATION MATRIX METHODOLOGY
           FIGURE 16 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE
    2.6 STARTUP/SME EVALUATION MATRIX METHODOLOGY
           FIGURE 17 STARTUP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE
    2.7 RESEARCH ASSUMPTIONS
    2.8 LIMITATIONS OF THE STUDY

3 EXECUTIVE SUMMARY (Page No. – 65)
    FIGURE 18 UNIFIED COMMUNICATION AND COLLABORATION MARKET: GLOBAL SNAPSHOT
    FIGURE 19 TOP-GROWING SEGMENTS IN THE UNIFIED COMMUNICATION AND COLLABORATION MARKET
    FIGURE 20 TYPES SEGMENT TO HOLD A LARGER MARKET SIZE DURING THE FORECAST PERIOD
    FIGURE 21 IP TELEPHONY SEGMENT TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD
    FIGURE 22 TELEPHONY SEGMENT TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD
    FIGURE 23 SOFTWARE SEGMENT TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD
    FIGURE 24 SOLUTIONS SEGMENT TO HOLD A LARGER MARKET SIZE DURING THE FORECAST PERIOD
    FIGURE 25 UNIFIED COMMUNICATION MANAGED SERVICES SEGMENT TO HOLD A LARGER MARKET SIZE DURING THE FORECAST PERIOD
    FIGURE 26 PUBLIC CLOUD SEGMENT TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD
    FIGURE 27 LARGE ENTERPRISES SEGMENT TO HOLD A LARGER MARKET SIZE DURING THE FORECAST PERIOD
    FIGURE 28 TOP VERTICALS IN THE UNIFIED COMMUNICATION AND COLLABORATION MARKET,2019–2026 (USD MILLION)
    FIGURE 29 NORTH AMERICA TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD

4 PREMIUM INSIGHTS (Page No. – 75)
    4.1 ATTRACTIVE GROWTH OPPORTUNITIES IN THE UNIFIED COMMUNICATION AND COLLABORATION MARKET
           FIGURE 30 DRASTIC DEMOGRAPHIC CHANGE AND TECHNOLOGICAL EVOLUTION TO DRIVE THE UNIFIED COMMUNICATION AND COLLABORATION GROWTH
    4.2 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COMPONENT (2021 VS. 2026)
           FIGURE 31 TYPES SEGMENT TO HOLD A LARGER MARKET SIZE DURING THE FORECAST PERIOD IN 2021
    4.3 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY DEPLOYMENT MODE (2021 VS. 2026)
           FIGURE 32 PUBLIC CLOUD SEGMENT TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD IN 2021
    4.4 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE (2021 VS. 2026)
           FIGURE 33 LARGE ENTERPRISES SEGMENT TO HOLD A LARGER MARKET SIZE DURING THE FORECAST PERIOD IN 2021
    4.5 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VERTICAL (2021 VS. 2026)
           FIGURE 34 IT AND TELECOM VERTICAL TO HOLD THE LARGEST MARKET SHARE DURING THE FORECAST PERIOD
    4.6 UNIFIED COMMUNICATION AND COLLABORATION MARKET INVESTMENT SCENARIO
           FIGURE 35 ASIA PACIFIC TO EMERGE AS THE BEST MARKET FOR INVESTMENTS IN THE NEXT FIVE YEARS

5 MARKET OVERVIEW AND INDUSTRY TRENDS (Page No. – 78)
    5.1 INTRODUCTION
           FIGURE 36 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: UNIFIED COMMUNICATION AND COLLABORATION MARKET
           5.1.1 DRIVERS
                    5.1.1.1 COVID-19 pandemic boosted the adoption of unified communication and collaboration solutions
                    5.1.1.2 Increasing demand for UCaaS from both large enterprises and SMEs
                    5.1.1.3 Growing trends of mobility and BYOD
           5.1.2 RESTRAINTS
                    5.1.2.1 Security concerns over cloud-based deployment
                    5.1.2.2 Issues of privacy and security
                    5.1.2.3 Network infrastructure issues
           5.1.3 OPPORTUNITIES
                    5.1.3.1 5G paving the way for the video conferencing systems solution
                    5.1.3.2 Rise in cloud native enterprises
                    5.1.3.3 Growing adoption of IoT in UC will boost the market
           5.1.4 CHALLENGES
                    5.1.4.1 Internet bandwidth and technical glitch issues
                    5.1.4.2 Low readiness to move to modern UC
    5.2 COVID-19-DRIVEN MARKET DYNAMICS
           5.2.1 DRIVERS AND OPPORTUNITIES
           5.2.2 RESTRAINTS AND CHALLENGES
    5.3 COVID-19 IMPACT
           FIGURE 37 COVID-19 ANALYSIS
           5.3.1 VENDOR INSIGHTS
           5.3.2 REGIONAL INSIGHTS
           5.3.3 VERTICAL INSIGHTS
    5.4 CASE STUDY ANALYSIS
           5.4.1 CASE STUDY 1: CLOUD COMMUNICATIONS SOLUTION DEPLOYMENT
           5.4.2 CASE STUDY 2: DEPLOYED UNIFIED SYSTEM TO SAVE COST AND IMPROVE EMPLOYEE EXPERIENCE USING MITEL’S BUSINESS PHONE SYSTEMS
           5.4.3 CASE STUDY 3: HUBSPOT DEPLOYED ZOOM’S VIDEO CONFERENCING SOLUTION FOR EFFICACY
           5.4.4 CASE STUDY 4: WOODSIDEDEPLOYED CISCO’S WEBEX SOLUTION TO RATAIN BEST TALENT
    5.5 ECOSYSTEM
           FIGURE 38 ECOSYSTEM ANALYSIS: UNIFIED COMMUNICATION AND COLLABORATION MARKET
    5.6 SUPPLY CHAIN ANALYSIS
           FIGURE 39 SUPPLY CHAIN ANALYSIS: UNIFIED COMMUNICATION AND COLLABORATION MARKET
    5.7 PRICING ANALYSIS
           5.7.1 INTRODUCTION
                    FIGURE 40 THE FOLLOWING TABLE SHOWS DIFFERENT PRICES OFFERED BY A FEW UCC VENDORS:
    5.8 PATENT ANALYSIS
           FIGURE 41 NUMBER OF PATENTS PUBLISHED
           FIGURE 42 TOP FIVE PATENT OWNERS IN THE UNITED STATES
           TABLE 4 TOP TEN PATENT OWNERS (UNITED STATES)
           TABLE 5 PATENTS GRANTED TO VENDORS IN THE UNIFIED COMMUNICATION AND COLLABORATION MARKET:
    5.9 TECHNOLOGY ANALYSIS
           5.9.1 MACHINE LEARNING AND ARTIFICIAL INTELLIGENCE
           5.9.2 FACIAL AND VOICE RECOGNITION
           5.9.3 CLOUD TECHNOLOGY
           5.9.4 INTERNET OF THINGS
    5.10 PORTER’S FIVE FORCES MODEL
           FIGURE 43 UNIFIED COMMUNICATION AND COLLABORATION: PORTER’S FIVE FORCES ANALYSIS
           TABLE 6 UNIFIED COMMUNICATION AND COLLABORATION SOLUTION: PORTER’S FIVE FORCES ANALYSIS
           5.10.1 THREAT OF NEW ENTRANTS
           5.10.2 THREAT OF SUBSTITUTES
           5.10.3 BARGAINING POWER OF SUPPLIERS
           5.10.4 BARGAINING POWER OF BUYERS
           5.10.5 INTENSITY OF COMPETITIVE RIVALRY
    5.11 REGULATIONS
           5.11.1 NORTH AMERICA
           5.11.2 EUROPE
           5.11.3 ASIA PACIFIC
           5.11.4 MIDDLE EAST AND AFRICA
           5.11.5 LATIN AMERICA
    5.12 TRENDS/DISRUPTIONS IMPACTING BUYERS
                    FIGURE 44 UNIFIED COMMUNICATION AND COLLABORATION MARKET: TRENDS/DISRUPTIONS IMPACTING BUYERS

6 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COMPONENT (Page No. – 99)
    6.1 INTRODUCTION
           6.1.1 COMPONENTS: UNIFIED COMMUNICATION AND COLLABORATION MARKET DRIVERS
           6.1.2 COMPONENTS: COVID-19 IMPACT
                    FIGURE 45 SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
                    TABLE 7 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION)
                    TABLE 8 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
    6.2 TYPES
           FIGURE 46 IP TELEPHONY SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
           TABLE 9 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY TYPE, 2016–2020 (USD MILLION)
           TABLE 10 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY TYPE, 2021–2026 (USD MILLION)
           6.2.1 UCAAS
                    FIGURE 47 COLLABORATION PLATFORM AND APPLICATIONS SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
                    TABLE 11 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY UCAAS, 2016–2020 (USD MILLION)
                    TABLE 12 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY UCAAS, 2021–2026 (USD MILLION)
                    TABLE 13 UCAAS: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
                    TABLE 14 UCAAS: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
                    6.2.1.1 Telephony
                               TABLE 15 TELEPHONY: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
                               TABLE 16 TELEPHONY: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
                    6.2.1.2 Unified messaging
                               TABLE 17 UNIFIED MESSAGING: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
                               TABLE 18 UNIFIED MESSAGING: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
                    6.2.1.3 Conferencing
                               TABLE 19 CONFERENCING: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (UD MILLION)
                               TABLE 20 CONFERENCING: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
                    6.2.1.4 Collaboration platforms and applications
                               TABLE 21 COLLABORATION PLATFORM AND APPLICATIONS: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
                               TABLE 22 COLLABORATION PLATFORM AND APPLICATIONS: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
           6.2.2 IP TELEPHONY
                    FIGURE 48 SOFTWARE SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
                    TABLE 23 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY IP TELEPHONY, 2016–2020 (USD MILLION)
                    TABLE 24 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY IP TELEPHONY, 2021–2026 (USD MILLION)
                    TABLE 25 IP TELEPHONY: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
                    TABLE 26 IP TELEPHONY: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
                    6.2.2.1 Hardware
                               TABLE 27 IP TELEPHONY, HARDWARE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
                               TABLE 28 IP TELEPHONY, HARDWARE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
                    6.2.2.2 Software
                               TABLE 29 IP TELEPHONY, SOFTWARE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
                               TABLE 30 IP TELEPHONY, SOFTWARE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
           6.2.3 VIDEO CONFERENCING SYSTEMS
                    FIGURE 49 SOLUTIONS SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
                    TABLE 31 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VIDEO CONFERENCING SYSTEMS, 2016–2020 (USD MILLION)
                    TABLE 32 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VIDEO CONFERENCING SYSTEMS, 2021–2026 (USD MILLION)
                    TABLE 33 VIDEO CONFERENCING SYSTEMS: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
                    TABLE 34 VIDEO CONFERENCING SYSTEMS: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
                    6.2.3.1 Hardware
                               TABLE 35 VIDEO CONFERENCING SYSTEMS, HARDWARE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
                               TABLE 36 VIDEO CONFERENCING SYSTEMS, HARDWARE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
                    6.2.3.2 Solutions
                               TABLE 37 VIDEO CONFERENCING SYSTEMS, SOLUTIONS: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
                               TABLE 38 VIDEO CONFERENCING SYSTEMS, SOLUTIONS: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    6.3 SERVICES
           FIGURE 50 PROFESSIONAL SERVICES TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
           TABLE 39 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY SERVICE, 2016–2020 (USD MILLION)
           TABLE 40 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY SERVICE, 2021–2026 (USD MILLION)
           6.3.1 UC MANAGED SERVICES
                    TABLE 41 UC MANAGED SERVICES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
                    TABLE 42 UC MANAGED SERVICES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
           6.3.2 PROFESSIONAL SERVICES
                    TABLE 43 PROFESSIONAL SERVICES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
                    TABLE 44 PROFESSIONAL SERVICES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)

7 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY DEPLOYMENT MODE (Page No. – 121)
    7.1 INTRODUCTION
           7.1.1 DEPLOYMENT MODES: UNIFIED COMMUNICATION AND COLLABORATION MARKET DRIVERS
           7.1.2 DEPLOYMENT MODES: COVID-19 IMPACT
                    FIGURE 51 HYBRID CLOUD SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
                    TABLE 45 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
                    TABLE 46 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
    7.2 ON-PREMISES
           TABLE 47 ON-PREMISES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 48 ON-PREMISES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
           7.2.1 PUBLIC CLOUD
                    TABLE 49 PUBLIC CLOUD: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
                    TABLE 50 PUBLIC CLOUD: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    7.3 HYBRID CLOUD
           TABLE 51 HYBRID CLOUD: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 52 HYBRID CLOUD: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)

8 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE (Page No. – 127)
    8.1 INTRODUCTION
           FIGURE 52 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
           TABLE 53 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
           TABLE 54 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
    8.2 LARGE ENTERPRISES
           TABLE 55 LARGE ENTERPRISES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 56 LARGE ENTERPRISES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    8.3 SMALL AND MEDIUM-SIZED ENTERPRISES
           TABLE 57 SMALL AND MEDIUM-SIZED ENTERPRISES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 58 SMALL AND MEDIUM-SIZED ENTERPRISES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)

9 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VERTICAL (Page No. – 132)
    9.1 INTRODUCTION
           9.1.1 VERTICALS: UNIFIED COMMUNICATION AND COLLABORATION MARKET DRIVERS
           9.1.2 VERTICALS: COVID-19 IMPACT
                    FIGURE 53 IT AND TELECOM VERTICAL TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
                    TABLE 59 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VERTICAL, 2016–2020 (USD MILLION)
                    TABLE 60 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION)
    9.2 BANKING, FINANCIAL SERVICES, AND INSURANCE
           TABLE 61 BANKING, FINANCIAL SERVICES, AND INSURANCE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 62 BANKING, FINANCIAL SERVICES, AND INSURANCE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    9.3 IT AND TELECOM
           TABLE 63 IT AND TELECOM: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 64 IT AND TELECOM: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    9.4 HEALTHCARE
           TABLE 65 HEALTHCARE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 66 HEALTHCARE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    9.5 RETAIL AND CONSUMER GOODS
           TABLE 67 RETAIL AND CONSUMER GOODS: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 68 RETAIL AND CONSUMER GOODS: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    9.6 PUBLIC SECTOR AND UTILITIES
           TABLE 69 PUBLIC SECTOR AND UTILITIES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 70 PUBLIC SECTOR AND UTILITIES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    9.7 LOGISTICS AND TRANSPORTATION
           TABLE 71 LOGISTICS AND TRANSPORTATION: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 72 LOGISTICS AND TRANSPORTATION: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    9.8 TRAVEL AND HOSPITALITY
           TABLE 73 TRAVEL AND HOSPITALITY: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 74 TRAVEL AND HOSPITALITY: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    9.9 OTHER VERTICALS
           TABLE 75 OTHER VERTICALS: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
           TABLE 76 OTHER VERTICALS: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)

10 GEOGRAPHIC ANALYSIS (Page No. – 145)
     10.1 INTRODUCTION
               FIGURE 54 ASIA PACIFIC TO WITNESS SIGNIFICANT GROWTH DURING THE FORECAST PERIOD
               TABLE 77 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
               TABLE 78 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
     10.2 NORTH AMERICA
             10.2.1 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET DRIVERS
             10.2.2 NORTH AMERICA: COVID-19 IMPACT
                       FIGURE 55 NORTH AMERICA: MARKET SNAPSHOT
                       TABLE 79 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION)
                       TABLE 80 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
                       TABLE 81 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY TYPES, 2016–2020 (USD MILLION)
                       TABLE 82 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY TYPES, 2021–2026 (USD MILLION)
                       TABLE 83 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY UCAAS, 2016–2020 (USD MILLION)
                       TABLE 84 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY UCAAS,2021–2026 (USD MILLION)
                       TABLE 85 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY IP TELEPHONY, 2016–2020 (USD MILLION)
                       TABLE 86 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY IP TELEPHONY, 2021–2026 (USD MILLION)
                       TABLE 87 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VIDEO CONFERENCING SYSTEM, 2016–2020 (USD MILLION)
                       TABLE 88 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VIDEO CONFERENCING SYSTEM, 2021–2026 (USD MILLION)
                       TABLE 89 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY SERVICES, 2016–2020 (USD MILLION)
                       TABLE 90 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY SERVICES, 2021–2026 (USD MILLION)
                       TABLE 91 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
                       TABLE 92 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
                       TABLE 93 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 94 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
                       TABLE 95 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VERTICAL, 2016–2020(USD MILLION)
                       TABLE 96 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION)
                       TABLE 97 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COUNTRY, 2016–2020 (USD MILLION)
                       TABLE 98 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION)
             10.2.3 UNITED STATES
                       TABLE 99 UNITED STATES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 100 UNITED STATES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
             10.2.4 CANADA
                       TABLE 101 CANADA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 102 CANADA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
     10.3 EUROPE
             10.3.1 EUROPE: UNIFIED COMMUNICATIONS AS A SERVICE MARKET DRIVERS
             10.3.2 EUROPE: COVID-19 IMPACT
                       TABLE 103 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION)
                       TABLE 104 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
                       TABLE 105 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY TYPES, 2016–2020 (USD MILLION)
                       TABLE 106 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY TYPES, 2021–2026 (USD MILLION)
                       TABLE 107 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY UCAAS, 2016–2020 (USD MILLION)
                       TABLE 108 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY UCAAS, 2021–2026 (USD MILLION)
                       TABLE 109 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY IP TELEPHONY, 2016–2020 (USD MILLION)
                       TABLE 110 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY IP TELEPHONY, 2021–2026 (USD MILLION)
                       TABLE 111 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VIDEO CONFERENCING SYSTEM, 2016–2020 (USD MILLION)
                       TABLE 112 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VIDEO CONFERENCING SYSTEM, 2021–2026 (USD MILLION)
                       TABLE 113 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY SERVICE, 2016–2020 (USD MILLION)
                       TABLE 114 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY SERVICE, 2021–2026 (USD MILLION)
                       TABLE 115 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
                       TABLE 116 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
                       TABLE 117 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 118 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
                       TABLE 119 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VERTICAL, 2016–2020(USD MILLION)
                       TABLE 120 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION)
                       TABLE 121 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COUNTRY, 2016–2020 (USD MILLION)
                       TABLE 122 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION)
             10.3.3 UNITED KINGDOM
                       TABLE 123 UNITED KINGDOM: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 124 UNITED KINGDOM: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
             10.3.4 GERMANY
                       TABLE 125 GERMANY: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 126 GERMANY: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
             10.3.5 FRANCE
                       TABLE 127 FRANCE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 128 FRANCE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
             10.3.6 REST OF EUROPE
                       TABLE 129 REST OF EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 130 REST OF EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
     10.4 ASIA PACIFIC
             10.4.1 ASIA PACIFIC: UNIFIED COMMUNICATIONS AS A SERVICE MARKET DRIVERS
             10.4.2 ASIA PACIFIC: COVID-19 IMPACT
                       FIGURE 56 ASIA PACIFIC: MARKET SNAPSHOT
                       TABLE 131 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION)
                       TABLE 132 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
                       TABLE 133 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY TYPES, 2016–2020 (USD MILLION)
                       TABLE 134 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY TYPES, 2021–2026 (USD MILLION)
                       TABLE 135 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY UCAAS, 2016–2020 (USD MILLION)
                       TABLE 136 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY UCAAS, 2021–2026 (USD MILLION)
                       TABLE 137 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY IP TELEPHONY, 2016–2020 (USD MILLION)
                       TABLE 138 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY IP TELEPHONY, 2021–2026 (USD MILLION)
                       TABLE 139 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VIDEO CONFERENCING SYSTEM, 2016–2020 (USD MILLION)
                       TABLE 140 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VIDEO CONFERENCING SYSTEM, 2021–2026 (USD MILLION)
                       TABLE 141 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY SERVICE, 2016–2020 (USD MILLION)
                       TABLE 142 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY SERVICE, 2021–2026 (USD MILLION)
                       TABLE 143 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
                       TABLE 144 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
                       TABLE 145 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 146 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
                       TABLE 147 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VERTICAL, 2016–2020(USD MILLION)
                       TABLE 148 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION)
                       TABLE 149 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COUNTRY, 2016–2020 (USD MILLION)
                       TABLE 150 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION)
             10.4.3 CHINA
                       TABLE 151 CHINA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,  BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 152 CHINA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
             10.4.4 JAPAN
                       TABLE 153 JAPAN: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 154 JAPAN: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
             10.4.5 AUSTRALIA AND NEW ZEALAND
                       TABLE 155 AUSTRALIA AND NEW ZEALAND: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE,  2016–2020 (USD MILLION)
                       TABLE 156 AUSTRALIA AND NEW ZEALAND: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
             10.4.6 INDIA
                       TABLE 157 INDIA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 158 INDIA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
             10.4.7 REST OF ASIA PACIFIC
                       TABLE 159 REST OF ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 160 REST OF ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
     10.5 MIDDLE EAST AND AFRICA
             10.5.1 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET DRIVERS
             10.5.2 MIDDLE EAST AND AFRICA: COVID-19 IMPACT
                       TABLE 161 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION)
                       TABLE 162 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
                       TABLE 163 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY TYPES, 2016–2020 (USD MILLION)
                       TABLE 164 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY TYPES, 2021–2026 (USD MILLION)
                       TABLE 165 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY UCAAS, 2016–2020 (USD MILLION)
                       TABLE 166 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY UCAAS, 2021–2026 (USD MILLION)
                       TABLE 167 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY IP TELEPHONY, 2016–2020 (USD MILLION)
                       TABLE 168 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY IP TELEPHONY, 2021–2026 (USD MILLION)
                       TABLE 169 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VIDEO CONFERENCING SYSTEM, 2016–2020 (USD MILLION)
                       TABLE 170 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VIDEO CONFERENCING SYSTEM, 2021–2026 (USD MILLION)
                       TABLE 171 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY SERVICE, 2016–2020 (USD MILLION)
                       TABLE 172 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY SERVICE, 2021–2026 (USD MILLION)
                       TABLE 173 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
                       TABLE 174 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
                       TABLE 175 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 176 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
                       TABLE 177 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VERTICAL, 2016–2020(USD MILLION)
                       TABLE 178 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION)
                       TABLE 179 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COUNTRY, 2016–2020 (USD MILLION)
                       TABLE 180 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION)
             10.5.3 SAUDI ARABIA
                       TABLE 181 SAUDI ARABIA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 182 SAUDI ARABIA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
             10.5.4 UNITED ARAB EMIRATES
                       TABLE 183 UNITED ARAB EMIRATES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 184 UNITED ARAB EMIRATES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
             10.5.5 REST OF MIDDLE EAST AND AFRICA
                       TABLE 185 REST OF MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 186 REST OF MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
     10.6 LATIN AMERICA
             10.6.1 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET DRIVERS
             10.6.2 LATIN AMERICA: COVID-19 IMPACT
                       TABLE 187 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION)
                       TABLE 188 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
                       TABLE 189 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY TYPES, 2016–2020 (USD MILLION)
                       TABLE 190 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY TYPES, 2021–2026 (USD MILLION)
                       TABLE 191 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY UCAAS, 2016–2020 (USD MILLION)
                       TABLE 192 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY UCAAS, 2021–2026 (USD MILLION)
                       TABLE 193 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY IP TELEPHONY, 2016–2020 (USD MILLION)
                       TABLE 194 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY IP TELEPHONY, 2021–2026 (USD MILLION)
                       TABLE 195 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VIDEO CONFERENCING SYSTEM, 2016–2020 (USD MILLION)
                       TABLE 196 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VIDEO CONFERENCING SYSTEM, 2021–2026 (USD MILLION)
                       TABLE 197 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY SERVICE, 2016–2020 (USD MILLION)
                       TABLE 198 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY SERVICE, 2021–2026 (USD MILLION)
                       TABLE 199 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
                       TABLE 200 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
                       TABLE 201 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 202 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
                       TABLE 203 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VERTICAL, 2016–2020(USD MILLION)
                       TABLE 204 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION)
                       TABLE 205 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COUNTRY, 2016–2020 (USD MILLION)
                       TABLE 206 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION)
             10.6.3 BRAZIL
                       TABLE 207 BRAZIL: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 208 BRAZIL: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
             10.6.4 REST OF LATIN AMERICA
                       TABLE 209 REST OF LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
                       TABLE 210 REST OF LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)

11 COMPETITIVE LANDSCAPE (Page No. – 194)
     11.1 INTRODUCTION
               FIGURE 57 MARKET EVALUATION FRAMEWORK
     11.2 MARKET RANKING
               FIGURE 58 MARKET RANKING IN 2020
     11.3 MARKET SHARE OF TOP VENDORS
               TABLE 211 UNIFIED COMMUNICATION AND COLLABORATION: DEGREE OF COMPETITION
               FIGURE 59 UNIFIED COMMUNICATION AND COLLABORATION MARKET: VENDOR SHARE ANALYSIS
     11.4 HISTORICAL REVENUE ANALYSIS OF TOP VENDORS
               FIGURE 60 HISTORICAL REVENUE ANALYSIS
     11.5 COMPANY EVALUATION QUADRANT
             11.5.1 STAR
             11.5.2 EMERGING LEADER
             11.5.3 PERVASIVE
             11.5.4 PARTICIPANT
                       FIGURE 61 UNIFIED COMMUNICATION AND COLLABORATION MARKET (GLOBAL): COMPANY EVALUATION QUADRANT, 2020
                       TABLE 212 COMPANY SOLUTION FOOTPRINT
                       TABLE 213 COMPANY VERTICAL FOOTPRINT
                       TABLE 214 COMPANY REGION FOOTPRINT
                       TABLE 215 COMPANY FOOTPRINT
     11.6 COMPETITIVE SCENARIO
               TABLE 216 UNIFIED COMMUNICATION AND COLLABORATION MARKET: NEW LAUNCHES IN 2021
               TABLE 217 UNIFIED COMMUNICATION AND COLLABORATION MARKET: DEALS IN 2021

12 COMPANY PROFILES (Page No. – 208)
(Business Overview, Products Offered, Recent Developments, MnM view, Key strengths/right to win, Strategic choices made, Weakness/competitive threats)*
     12.1 MAJOR PLAYERS
             12.1.1 ZOOM
                       TABLE 218 ZOOM: BUSINESS OVERVIEW
                       FIGURE 62 ZOOM: COMPANY SNAPSHOT
                       TABLE 219 ZOOM: PRODUCTS OFFERED
                       TABLE 220 ZOOM: UNIFIED COMMUNICATION AND COLLABORATION MARKET: PRODUCT LAUNCH
                       TABLE 221 ZOOM: UNIFIED COMMUNICATION AND COLLABORATION MARKET: DEAL
             12.1.2 CISCO
                       TABLE 222 CISCO: BUSINESS OVERVIEW
                       FIGURE 63 CISCO: COMPANY SNAPSHOT
                       TABLE 223 CISCO: PRODUCTS OFFERED
                       TABLE 224 CISCO: UNIFIED COMMUNICATION AND COLLABORATION MARKET: PRODUCT LAUNCH
                       TABLE 225 CISCO: UNIFIED COMMUNICATION AND COLLABORATION MARKET: DEALS
             12.1.3 MICROSOFT
                       TABLE 226 MICROSOFT: BUSINESS OVERVIEW
                       FIGURE 64 MICROSOFT: COMPANY SNAPSHOT
                       TABLE 227 MICROSOFT: PRODUCTS OFFERED
                       TABLE 228 MICROSOFT: UNIFIED COMMUNICATION AND COLLABORATION MARKET: PRODUCT LAUNCH
                       TABLE 229 MICROSOFT: UNIFIED COMMUNICATION AND COLLABORATION MARKET: DEALS
             12.1.4 AVAYA
                       TABLE 230 AVAYA: BUSINESS OVERVIEW
                       FIGURE 65 AVAYA: COMPANY SNAPSHOT
                       TABLE 231 AVAYA: PRODUCTS OFFERED
                       TABLE 232 AVAYA: UNIFIED COMMUNICATION AND COLLABORATION MARKET: PRODUCT LAUNCH
                       TABLE 233 AVAYA: UNIFIED COMMUNICATION AND COLLABORATION MARKET: DEALS
             12.1.5 GOOGLE
                       TABLE 234 GOOGLE: BUSINESS OVERVIEW
                       FIGURE 66 GOOGLE: COMPANY SNAPSHOT
                       TABLE 235 GOOGLE: PRODUCTS OFFERED
                       TABLE 236 GOOGLE: UNIFIED COMMUNICATION AND COLLABORATION MARKET: PRODUCT LAUNCH
             12.1.6 FUZE
                       TABLE 237 FUZE: BUSINESS OVERVIEW
                       TABLE 238 FUZE: PRODUCTS OFFERED
                       TABLE 239 FUZE: UNIFIED COMMUNICATION AND COLLABORATION MARKET: PRODUCT LAUNCH
                       TABLE 240 FUZE: UNIFIED COMMUNICATION AND COLLABORATION MARKET: DEALS
             12.1.7 LOGMEIN
                       TABLE 241 LOGMEIN: BUSINESS OVERVIEW
                       TABLE 242 LOGMEIN: PRODUCTS OFFERED
                       TABLE 243 LOGMEIN: UNIFIED COMMUNICATION AND COLLABORATION MARKET: PRODUCT LAUNCHES
                       TABLE 244 LOGMEIN: UNIFIED COMMUNICATION AND COLLABORATION MARKET: DEALS
             12.1.8 RINGCENTRAL
                       TABLE 245 RINGCENTRAL: BUSINESS OVERVIEW
                       FIGURE 67 RINGCENTRAL: COMPANY SNAPSHOT
                       TABLE 246 RINGCENTRAL: PRODUCTS OFFERED
                       TABLE 247 RINGCENTRAL: UNIFIED COMMUNICATION AND COLLABORATION MARKET: PRODUCT LAUNCHES
                       TABLE 248 RINGCENTRAL: UNIFIED COMMUNICATION AND COLLABORATION MARKET: DEALS
             12.1.9 VERIZON
                       TABLE 249 VERIZON: BUSINESS OVERVIEW
                       FIGURE 68 VERIZON: COMPANY SNAPSHOT
                       TABLE 250 VERIZON: PRODUCTS OFFERED
                       TABLE 251 VERIZON: UNIFIED COMMUNICATION AND COLLABORATION MARKET: PRODUCT LAUNCHES
                       TABLE 252 VERIZON: UNIFIED COMMUNICATION AND COLLABORATION MARKET: DEALS
             12.1.10 BT
                       TABLE 253 BT: BUSINESS OVERVIEW
                       FIGURE 69 BT: COMPANY SNAPSHOT
                       TABLE 254 BT: PRODUCTS OFFERED
                       TABLE 255 BT: UNIFIED COMMUNICATION AND COLLABORATION MARKET: PRODUCT LAUNCHES
                       TABLE 256 BT: UNIFIED COMMUNICATION AND COLLABORATION MARKET: DEALS
             12.1.11 DIALPAD
             12.1.12 ORANGE S.A.
             12.1.13 STARBLUE
             12.1.14 WINDSTREAM INTELLECTUAL PROPERTY SERVICES
             12.1.15 ALCATEL-LUCENT ENTERPRISE
             12.1.16 INTRADO
             12.1.17 NTT COMMUNICATIONS
             12.1.18 MASERGY COMMUNICATIONS
             12.1.19 REVATION SYSTEMS
             12.1.20 8X8
             12.1.21 VONAGE
             12.1.22 STAR2STAR COMMUNICATIONS
             12.1.23 ZOHO
             12.1.24 NEC
             12.1.25 PLANTRONICS (POLY)
             12.1.26 MITEL
     12.2 STARTUP/SME PLAYERS
             12.2.1 STARLEAF
             12.2.2 VOTACALL
             12.2.3 PEXIP
             12.2.4 TRUECONF
             12.2.5 SNAPSOLV
             12.2.6 MELP APP
             12.2.7 ROUTE MOBILE
             12.2.8 SIMPPLR
             12.2.9 AGORA
             12.2.10 YUWEE

*Details on Business Overview, Products Offered, Recent Developments, MnM view, Key strengths/right to win, Strategic choices made, Weakness/competitive threats might not be captured in case of unlisted companies.

13 ADJACENT/RELATED MARKET (Page No. – 279)
     13.1 INTRODUCTION
             13.1.1 RELATED MARKET
             13.1.2 LIMITATIONS
     13.2 ENTERPRISE COLLABORATION MARKET
               TABLE 257 ENTERPRISE COLLABORATION MARKET SIZE, BY END USER, 2017–2020 (USD MILLION)
               TABLE 258 ENTERPRISE COLLABORATION MARKET SIZE, BY END USER, 2021–2026 (USD MILLION)
               TABLE 259 IT AND TELECOMMUNICATIONS: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION)
               TABLE 260 IT AND TELECOMMUNICATIONS: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
               TABLE 261 BANKING, FINANCIAL SERVICES, AND INSURANCE: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION)
               TABLE 262 BANKING, FINANCIAL SERVICES, AND INSURANCE: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
               TABLE 263 PUBLIC SECTOR: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION)
               TABLE 264 PUBLIC SECTOR: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
               TABLE 265 HEALTHCARE AND LIFE SCIENCES: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION)
               TABLE 266 HEALTHCARE AND LIFE SCIENCES: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
               TABLE 267 EDUCATION: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION)
               TABLE 268 EDUCATION: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
               TABLE 269 ENERGY AND UTILITIES: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION)
               TABLE 270 ENERGY AND UTILITIES: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
               TABLE 271 RETAIL AND CONSUMER GOODS: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION)
               TABLE 272 RETAIL AND CONSUMER GOODS: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
               TABLE 273 MANUFACTURING: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION)
               TABLE 274 MANUFACTURING: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
               TABLE 275 TRAVEL AND HOSPITALITY: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION)
               TABLE 276 TRAVEL AND HOSPITALITY: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
               TABLE 277 OTHERS: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION)
               TABLE 278 OTHERS: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)

14 APPENDIX (Page No. – 288)
     14.1 DISCUSSION GUIDE
     14.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL
     14.3 AVAILABLE CUSTOMIZATIONS
     14.4 RELATED REPORTS
     14.5 AUTHOR DETAILS



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