Home World News Unsatisfied Tesla Customer Receives Company Apology, Five-Day Detention | Automotive industry...

Unsatisfied Tesla Customer Receives Company Apology, Five-Day Detention | Automotive industry news


The video showed a woman wearing a T-shirt that read ‘Brake not working’ screaming similar accusations at a Shanghai auto show.

Shanghai police said on Tuesday, an unhappy customer broke into the Tesla booth at the Shanghai auto show in China by climbing to the top of a car in protest, causing a stir. society and ask the company to apologize, will be detained for 5 days, the Shanghai police said on Tuesday.

Police said the woman and a female accomplice – identified only by their surname, Zhang and Li – “caused chaos” at the trade fair on Monday when they went to the Tesla screen “to display. expressed their dissatisfaction due to consumer disputes “.

Zhang was ordered to be detained for “disrupting public order”, while Li received a warning, police said.

Videos circulated on Monday showed Zhang wearing a T-shirt with the words “Brake not working” and shouting the same accusations as staff and security struggled to restore their composure. .

At the end of Tuesday, Tesla released a statement of apology for failing to address customer complaints in a timely manner and said it would conduct a self-test of its service and operations in China.

Tesla sells about 30% of its cars in China, made at its Shanghai factory. But it has faced frequent criticism over issues such as complaints about battery fires.

Monday’s incident prompted state broadcaster CCTV to call for investigation of braking issues reported on Tesla vehicles, while China’s anti-coupling watchdog has spoken out to comment on the disputes. Such should be addressed within the legal framework.

“Individuals should not take extreme measures, and businesses should not be arrogant and unreasonable,” the Central Commission for Discipline Inspection said late Tuesday.

Tesla said on Monday that the woman as a vehicle owner was involved in a crash earlier this year. It cites a “speed violation” for the crash, adding in a statement on social media that they had been in talks with her about the return of the car, but negotiations were stalled by the party. third check.

Zhang and Li could not be contacted for comment.

The incident continued to attract the attention of social media on Tuesday, accounting for two of the 10 most popular topics on the Weibo platform like Twitter.

Last month, Tesla was under close scrutiny in China when the military banned cars from entering its complex, citing security concerns about its in-vehicle cameras, sources told Reuters news agency.

That led founder Elon Musk to say that if Tesla used the camera to spy in China or anywhere, it would be shut down. Earlier this month, Tesla said its in-car cameras were not activated outside of North America.



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